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Lifetime Warranty

All Powerbuilt® hand tools are covered by a Lifetime Warranty against manufacture flaws and defects.
Lift Equipment, storage units have a more specific warranty period,  see individual product packaging for full details.

WARRANTY DOES NOT COVER WEAR AND TEAR, MISUSE OR ABUSE.

If you have an item that needs us to take a look, then please take it back to the original place of purchase or into any of our serous tool stockists throughout New Zealand.

Our Retailers will not always assess your tool on site. The warranty process requires the item to be inspected by the Powerbuilt experts (at our New Zealand warehouse), so your warranty will be sent away and then be returned to the store once it has been either repaired, replaced or denied, with a turnaround generally inside 10 business days.

Powerbuilt NZ do not require your proof of purchase to process a warranty but can be helpful. Some stockists may require proof of purchase and that is at their discretion if a receipt is required before a warranty can be processed, so we suggest keeping receipts where possible.

If you are having a bit of trouble getting a warranty sorted and you have followed up the store, then please feel free to contact us directly by email and we will look into the situation for you.

We do not provide loaner tools while yours is with us on a warranty claim.

If you have had a warranty claim denied and would like to discuss this matter, please contact us directly by email outlining the situation and we will happily contact you to discuss further.

HAND TOOLS

All Powerbuilt hand tools chrome ware is covered by a lifetime warranty, unless a specific item is labelled otherwise on its packaging.
This warranty does not cover wear and tear, misuse or abuse.

RATCHETS: Most of our Ratchet’s (recent and older models) are repairable. With our warranty process we will repair Ratchets, not replace unless it is not repairable and is a manufacture fault of the unit.
Repair kits for our last 3 generations are stocked in New Zealand and are available for purchase through your local stockist.

GEAR SPANNERS: Correct use of all geared spanners is to use the open end to loosen/tighten at the highest torque required and the ring end for speed. Fine particles can work their way inside so care of this tool is the best way to get the best life from these tools.
(Tip: Soak with likes of WD40/CRC then a blow out by air compressor will keep your geared spanners in check for longer.)

IMPACT RATED TOOLS: Impact rated hand tools are intended for impact use. Hand tools labelled for impact use are NOT covered by warranty. These impact tools are however covered against manufacture flaws and defects.

TORQUE WRENCHES: Powerbuilt Torque Wrenches carry a 1 year warranty against manufacturer flaws and defects. Units are supplied calibrated and with a certificate detailing this exact unit. Re-calibration is not a warrant-able action, this is simply part of the maintenance of such a precision tool.

STORAGE UNITS

Our Tool Boxes and Roller Cabinets carry a 1 year warranty. Use of these units in a vehicle will void any warranty.
Replacement drawer slides/runners (pair) are stocked in New Zealand and available for purchase through your local stockist.

ABRASIVES

Coated and bonded abrasives do not carry a warranty as they are a consumable item, but we do stand by the quality of these products, so if you believe you have a faulty item please do not use it and pass it in for a warranty so this can be inspected.

HYDRAULIC UNITS

Items where Hydraulics are involved carry a 90 day warranty when in a commercial environment or 1 year warranty when used domestically. Some models may have a greater warranty duration, this will be outlined on the carton or owners handbook.

If outside warranty, we do stock a large range of spare parts for our units so simply enquire with your local serious stockist or email us directly and we will assist you with the information you need to have the part ordered into your local store.

Maintenance of hydraulic units is imperative to their long life, just like we change the oil in our vehicles we should maintain these hydraulic units. For a recommended Powerbuilt service agent in your area, please get in touch with us.

MACHINES

Heaters, Water blasters, Generators carry a 2 year warranty. Air Compressors carry a 1 year warranty.

If outside warranty, we do stock a large range of spare parts for our units so simply enquire with your local serious stockist or email us directly and we will assist you with the information you need to have the part ordered into your local store.

Maintenance of machines is imperative to their long life. For a recommended Powerbuilt service agent in your area, please get in touch with us.

POWER TOOLS

Kawasaki official licensed portable power tools is offered as a home use tool and carries a HOME USE WARRANTY of 2 years.
These tools are made for home use in the execution of projects and repairs in and around the home. Use of the tool for commercial purposes or on a job site is not covered under this warranty.

WELDING HELMETS

Welding helmets carry a 2 year warranty.

The front and rear replacement filter covers are not covered under warranty, they are a consumable designed to protect the filter its-self. Cell Batteries are also a consumable item.

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